FAQ

 

Bahne Skateboards UK is a division of DWN Limited and part of The Dash Group.

 

When are you open?

Our office is open:

08:30 – 17:30 Monday to Friday

09:00 – 11:30 on Saturday

During these hours a member of staff will be available to help with any enquiry you may have.

 

How can i be sure that this site is secure?

Unlike many other e-commerce sites, bahneskateboards.co.uk has a registered SSL certificate which applies from the main store page onwards. This means that every time you make a click, your data is encrypted using 128-bit technology which offers the highest level of security. You can therefore rest assured that communications between your browser and this site’s web servers are private and secure. For more information please click on the padlock in your internet browser.

 

How does the payment processing system work?

All payment processing is handled by Sagepay, a subsidiary of Sage, (www.sagepay.com), which is the largest independent Payment Service Provider in the UK and provides secure online facilities for thousands of businesses across the country. All payment processing pages are hosted by Sagepay and offer the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Sagepay adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
As part of our ongoing commitment to maintaining the highest levels of security we also use the 3D Secure Authentication system.

 

What is 3D Secure Authentication?

3D Secure is the latest fraud prevention initiative launched by Visa and MasterCard and is the culmination of the “Verified by Visa” and “MasterCard SecureCode” schemes. 3D Secure creates a more secure method for authenticating your details at the time of the transaction by giving you the option to register your card (if you have not already done so) and then to verify your transaction, by entering your password or pin. Once you have registered your card for the first time, you can use your password/pin to verify your transaction every time you make a purchase from a website that uses the 3D Secure system. For more information, please contact your card issuer.

 

How much do i have to pay for delivery?

UK Delivery is free of charge on all orders and typically sent via 24hr courier.

 

When can i expect to receive my order?

We pack and dispatch all stock orders received before 3:30pm on weekdays (11am Saturday) the same day. Orders received after this time will usually be dispatched the following day. Orders are usually sent via 24hr courier depending on their size and value. You should therefore typically expect your goods to arrive between one and three days after placing an order. If one of the products you have ordered is out of stock, we may deliver part of your order and send the balance when we have received it.

 

How will my order be packed?

We take the utmost care with each order to ensure it is carefully packed and protected against damage. Your order will normally be dispatched in a suitable box containing protective padding to protect it from damage during transit.

 

What if i want to cancel or return my order?

You can cancel your order at any time and we will refund your payment in full. If you are dissatisfied for any reason, after you receive your order, you may return it to us within thirty days and we will also refund your payment in full. If your order has been received damaged or faulty please do not hesitate contact us to arrange a replacement or refund.